Frequently Asked Questions 

We're so glad you're thinking about making Audra Townhomes home. As an Equal Housing Opportunity provider, every applicant aged 18 and older goes through the same short list of requirements to get started:

• A completed rental application for everyone 18 and older

• A valid, government-issued photo ID

• Proof of income that can be verified

• A standard credit screening

• A routine background and criminal history check

We partner with a trusted third-party provider to verify income and employment once you submit your application, and depending on your situation, extra authorization might be needed to finish that step. Questions along the way? Our office is just a call or message away.

Getting your ID ready is one of the first things to check off your list when you apply. Every applicant aged 18 and older provides one valid, unexpired government-issued photo ID, and any of the following works:

• State-issued driver's license or identification card

• U.S. passport or passport card

• U.S. CIS Form I-551 permanent resident card (also known as a "Green Card")

• Valid foreign passport

Yes, we do offer the option of adding a guarantor, sometimes called a co-signer, for anyone who'd like extra support qualifying for a home at Audra Townhomes. This option works especially well if your rental history is solid, even if your credit picture isn't quite where our guidelines call for. Please note that a guarantor takes on the same responsibility for the lease as you do if rent goes unpaid. Here's what's required of them:

• Complete a rental application and pay the application fee

• Pass our standard background check

• Have a credit score of 700 or higher

First-time renter? No problem at all. Since you won't have a rental history to review yet, we'll simply pay closer attention to your credit and income instead, so you're just as fairly considered as anyone else. In some cases, you may still qualify through conditional approval, sometimes paired with a qualified guarantor.

Applying at Audra Townhomes includes a look at your consumer credit report, and we're weighing your overall history, not just a single number. This includes:

• Consistent payment history

• Outstanding debt and collections activity

• Bankruptcies or other public records

• The number and type of accounts

Please note this screening follows the Fair Credit Reporting Act (FCRA) and applies the same way to every applicant.

We look at your full credit profile before making a decision, because no one score reflects the complete picture. Do keep in mind that while the score by itself won't lead to a decline, your overall screening results do help determine the terms of your approval. If your credit history doesn't quite align with what we typically look for, we're still glad to work with you, and a couple of solutions can help get your application across the finish line:

• Adding a Guarantor (Co-signer): A qualifying person joins your application and shares financial responsibility for the lease alongside you

• Paying an Additional Security Deposit: Some applicants may be offered a higher deposit instead, fully refundable, to help balance the lease terms

Fair Housing law guides every step of this process, and each solution follows the same standard screening guidelines for every applicant. Our leasing team would be glad to walk through the details with you. Just get in touch whenever works for you.

We want getting to Audra Townhomes to feel just as easy as settling in once you're here, so every applicant aged 18 and older completes a routine background screening as part of the process. It's carried out in full accordance with federal, state, and local laws, including Fair Housing guidelines, and considers relevant criminal history.

Applying to Audra Townhomes follows the same steps for everyone, and one part of that process is a criminal background screening for applicants aged 18 and older. This step follows the Fair Housing Act and guidance from the U.S. Department of Housing and Urban Development (HUD), so it's handled consistently for everyone who applies.

How We Look at Records: Every record is reviewed on its own, taking into account:

• The nature and severity of the offense

• The amount of time that has passed since the conviction

• Any additional context or evidence of rehabilitation you'd like to share

What We Focus On: Our review specifically covers convictions that could compromise the safety of residents or the property. This includes, but isn't limited to, felonies or misdemeanors such as:

• Violence, threats, or harm to persons

• Drug manufacturing or distribution

• Sex-related offenses

• Arson or other severe property damage

Keep in Mind: An arrest by itself is never a reason for denial; only an actual conviction counts. If your screening turns up something that could affect your application, we'll let you know, and you're welcome to share any additional context that could help.

Yes, verifying rental history is a standard step for every application, and it helps make sure your move to Audra Townhomes goes as smoothly as possible. Our team follows up with the landlords you've listed to hear how things went, and we'll look specifically at:

• A consistent record of on-time payments

• No outstanding debts to previous landlords

• No history of evictions filed

• No major lease violations

Getting a clear picture of costs upfront makes the whole process easier, so here's what to expect when applying for and leasing a home at Audra Townhomes:

• Application Fee ($75 per applicant). Every applicant on the lease who's 18 or older is responsible for this non-refundable fee, which goes toward processing your application, including the credit and background screening reports that come with it.

• Administrative Fee ($150 per home). A one-time, non-refundable fee is charged per home, and it's collected once your application is approved. It reserves your new space and covers your lease documents, sets up your resident account, and prepares everything before you move in.

Move-in should feel flexible, so here's how the security deposit works at Audra Townhomes, along with an alternative if you'd like more options.

Traditional Security Deposit

• This deposit is fully refundable and stays on file throughout your lease, covering anything beyond typical wear and tear

• Approved at standard terms? The deposit comes out to half of one month's rent

• If your approval comes through on conditional terms, the deposit may run higher, generally landing between one and two months' rent based on your screening outcome

Security Deposit Alternative with Rhino

• We teamed up with Rhino to bring you an option that's easier on your wallet than a traditional deposit

• Rather than one big payment upfront, you pay Rhino a smaller fee, either monthly or in a single payment, and that fee covers our deposit requirement while lowering your move-in cost

• One important detail: the fees paid to Rhino are non-refundable insurance premiums, not a deposit

If Rhino sounds like the right choice for you, our leasing team is ready to walk you through getting enrolled.

Whether you're settling into one of our duplexes or townhomes, there's more than one lease length to choose from at Audra Townhomes, so you can find the timeline that fits your plans best.

• Standard Lease Term: Our top choice among residents, a 15-month lease

• Flexible Terms: Outside of that, lease lengths typically run anywhere from 13 to 24 months, and both pricing and what's available can change based on when you move in and how long you're planning to stay

Ready to find your home? Head over to our Floorplans page to browse our duplexes and townhomes in Denton, TX. Click on a layout to open its details, where you can select "Check Availability" to view your options or "Book a Tour" if you'd like to see the home in person first.

Yes! We're a pet-friendly community in Denton, TX, and pets are just as much a part of life here as our residents are. Each home can accommodate up to two pets, and while a few breed restrictions apply, our leasing team is always around to answer specific questions about your pet. Here's what to expect on fees:

• One-time pet fee: $350 per pet (non-refundable)

• Monthly pet rent: $25 per pet

And for our residents with service animals or verified Emotional Support Animals (ESAs), those companions aren't considered pets under this policy, so they come with no fees or restrictions attached. Just let us know, and our team will guide you through the required accommodation paperwork.

Adding someone to your lease and subletting aren't the same thing, so let's break down what each one involves at Audra Townhomes.

Subletting and Short-Term Rentals

This isn't an option we're able to accommodate. Every resident in our community goes through the same screening process, so subletting your home or listing it for short-term stays, like Airbnb, isn't allowed under the lease.

Adding a Roommate to Your Lease

We know plans change, and welcoming a new roommate partway through your lease is entirely doable. Here's what that looks like:

1. Connect with our team: Have the current leaseholder reach out to our leasing office, and from there, we'll walk you and your future roommate through what comes next.

2. Application and screening: Your new roommate submits an application, covers the non-refundable fee, and clears the same background, credit, and rental history checks as any other resident.

3. Lease addendum: Once approved, both the current leaseholder and the new roommate sign an addendum that formally adds them to the lease with equal rights and responsibility.

One thing worth knowing: any resident on the lease is treated as "jointly and severally liable," meaning each leaseholder is fully responsible for the rent and lease terms, individually and as part of the group.

Moving day is almost here, and we can't wait to hand you the keys to your new home at Audra Townhomes! Here's a simple two-part rundown: what to handle before you arrive, and what happens once you do.

Before Your Move-In Day

We kindly ask that you complete the following at least 48 hours before your move-in appointment:

• Finalize your lease paperwork through our e-signing system

• Set up service with your electricity provider of choice, then share the account number with us

• Confirm your renter's insurance is active, with liability coverage of at least $300,000

• Settle your move-in balance through the online Resident Portal

On Your Move-In Day

• Meet our team at the leasing office at your scheduled time

• We'll walk through a quick welcome, cover any questions you have, and point out a few things that'll help you get oriented in the community

• Once everything's confirmed, the keys are yours. Welcome to Audra Townhomes!

Yes, your safety matters to us, and part of that is making sure you're financially protected if the unexpected happens. All residents are required to carry an active renter's insurance policy with at least $300,000 in personal liability coverage.

Here's what's needed to stay compliant:

• Choose a policy from any licensed insurance provider

• Add Audra Townhomes as an "Interested Party" on the policy

• Submit the "Declarations Page" of your policy through your online Resident Portal before you move in

Rent at Audra Townhomes is designed to work with your schedule, so here's how the timing and payment options break down.

When Rent Is Due

Payments are expected by the 1st of each month, though you've got a small cushion through the 3rd before anything extra applies. Once the 4th arrives, a late fee kicks in on any remaining balance, based on the terms of your lease. Setting up auto-pay is one easy way to keep this off your radar entirely.

Your Payment Options

There's more than one way to handle rent here, so pick whichever fits your routine:

• Online Resident Portal: Set up auto-pay for recurring payments, use eCheck (ACH) at no cost straight from your bank account, or pay by credit or debit card, which comes with a standard third-party processing fee

• Cash at a Local Retailer: If cash works better for you, we'll issue a Walk-In Payment System (WIPS) card you can use at participating retailers such as Walmart, CVS, or Walgreens

• Check or Money Order: Leave a check or money order in the secure payment box at our leasing office, made payable to Audra Townhomes

Please consider that for the well-being of our team and residents, cash payments aren't accepted directly at the leasing office.

Rent runs a little behind sometimes, and that's okay. Here's how that's handled at our community: 

• Grace Period: Rent is due on the 1st, and you've got until the end of the day on the 3rd before anything additional applies

• Late Fees: A late fee is added starting on the 4th, with a daily charge that can continue to build until the balance is settled. Your lease outlines the exact amounts.

• Legal Action: An unresolved balance may lead to a Notice to Vacate, which is the required first step before eviction can move forward

If you're facing a situation that may affect your payment, contact our office before the grace period ends so we can go over it together.

Ask our leasing team for a full rundown of costs tied to your home, so you always know what to expect. We're also glad to share which local utility providers other residents rely on.

Your comfort at home matters to us, which is why we've made it easy to get maintenance help whenever you need it, in whatever way works best for the situation.

For Non-Emergency Requests

For a minor repair like a light that's gone out, our work order portal is the quickest route. It's open around the clock, so you can log a request whenever it's convenient, attach photos and notes right from your phone, and check back anytime for updates on where things stand. Our team works through requests by priority during regular office hours, always knocking and announcing themselves before any home visit.

For Urgent Maintenance Emergencies

Call our office directly at (940) 398-6846 and press 2 for maintenance once the recording picks up. Emergencies should always go through a phone call rather than the portal, so our team can respond as quickly as possible.

An emergency covers anything that puts your safety, health, or your home at immediate risk, such as:

• No air conditioning when it's above 80°F outside

• No heat when it's below 50°F outside

• A major water leak or flooding

• A total loss of power unrelated to a known outage in the area

• The smell of gas (evacuate immediately and call 911 and your gas provider)

• A broken lock or window compromising your home's security

• Structural or major damage to your home